Policies
Refund & Return Policy
Bay Coast Uniform & Embroidery
At Bay Coast Uniform & Embroidery, we take pride in providing quality uniforms and professional embroidery services. We want every customer to be satisfied with their purchase. Please review our refund and return policy before placing an order.
Custom Embroidered & Personalized Items
Because embroidered and personalized products are made specifically for each customer, all custom orders are final sale once production has begun.
We do not accept returns or issue refunds for:
- Incorrect sizes selected by the customer
- Changes of mind after production begins
- Customer-approved designs, logos, or spelling
- Personalized or embroidered merchandise without a manufacturing or production defect
Order Cancellations
Orders may be canceled before production begins.
Once embroidery, customization, or production has started, orders cannot be canceled or refunded, except where required by law or where the order is defective or incorrect due to our error.
If an order is canceled before production begins, a refund will be issued for any unfulfilled products or services, less any nonrefundable costs that were clearly disclosed and agreed to before purchase.
Damaged, Defective, or Incorrect Orders
We stand behind the quality of our work.
If your order arrives damaged, defective, or different from the approved order specifications, please contact us within 7 calendar days of receiving your order.
Email us at sales@baycoastuniform.com and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
If we confirm an error on our part, we will offer a replacement, correction, or refund at no additional cost, as appropriate. This reporting period does not limit any rights provided by applicable law.
Refund Processing
Approved refunds will be processed within 1–2 business days of approval and issued to the original payment method. Please note that additional processing time may be required by your bank or payment provider before the funds appear in your account.
Color, Sizing & Logo Approval
Customers are responsible for reviewing product sizes, garment colors, logo placement, spelling, and embroidery details before approving an order.
Minor color differences may occur due to screen settings, fabric materials, and embroidery thread variations.
Contact Us
For questions about returns, refunds, or order issues, please contact:
We appreciate your business and the opportunity to provide professional uniforms and embroidery services.